Managed Services- Explained

You may have heard the term or asked the question, "what is a Managed Service Provider?". Well, I am here to hopefully answer any question of what an MSP is, when they began, how they have transformed, how All Mountain Technologies serves as our partner's Managed Service Provider, and why our service is of great value.

To begin, Managed Services are a way of outsourcing management for all IT systems of a company, taking over responsibilities and resources on behalf of the client in order to strategically improve their IT operations. Ultimately this cuts expenses, downtime, and allows the client to focus on their business. Managed Services are a direct alternative to the break/fix model that directly affects a business' ability to operate efficiently. The break/fix model was often extremely costly because it caused businesses to have excessive downtime, lost files, and the extra high expense of hiring IT help to bring the business back to an efficient working place. Managed Services is a subscription or partnership model where the client or company pays monthly for delivered managed services that provide on-going support of technological systems. Some of the systems that All Mountain Technologies supports as a Managed Service Provider are firewalls, the cloud, servers, Office365, domains & SSL's, file share, and VoIP.

The break/fix model was the first to rise as a service to IT systems in the early 1990's as businesses both small and large began to adopt more complicated computer and phone systems. By the late 90's to early 2000's, managed services began as a new model of service for business that gave rise to increased productivity and less downtime in the workplace.

Today, it is more important than ever to protect businesses with a team of IT professionals. As technology moves forward at an increasingly rapid rate, it is even more difficult to keep up without a team of experts providing support for a company's IT systems. Viruses, malware, and ransomware attacks increase in rate as technology moves forward making it imperative that environments are made secure. Reactive IT is much more painful and costly than remaining proactive in approach. 

Modern companies understand what it takes to keep their businesses running efficiently and it is becoming increasingly common and resourceful for even small companies to partner with Managed Service Providers. In fact, according to Garter, IT outsourcing is among the fastest growing security sectors. Companies are becoming unable to manage their IT systems in a cost-efficient and secure manner on their own. It is estimated that by 2020, that over 60% of organizations will have invested in managed services that focus on security such as data-loss prevention and encryption (Garter 2017). Currently, around 35% of companies are utilizing these tools to protect their environments. 

All Mountain Technologies is dedicated to empowering our partners to think differently about how they approach technology. This is a primary reason why we pride ourselves as a Managed Service Provider that partners with our client's companies to provide an optimized and secure IT environment. 

 

KZYR Rocktober Technology Playlist

Hi everyone! Allie here- Marketing Coordinator at AMT. We will be sponsoring one of KZYR’s Rocktober days on October 27th. I am putting together a playlist of songs that reference computers or technology in some way and I wanted to share it with you all!

Paranoid Android- Radiohead

Computer Age- Neil Young

Metal Gods- Judas Priest

Technologic- Daft Punk

Digital (Did You Tell)- Stone Sour

Mr. Roboto- Styx

Plug In Baby- Muse

Video Killed the Radio Star- Buggles

Virtuality- Rush

I Love my Computer- Bad Religion

Computer Love- Kraftwerk

Yoshimi Battles the Pink Robots- The Flaming Lips

Metal- Gary Numan

Spit Out the Bone- Metallica

Do the Evolution- Pearl Jam

(Nothing But) Flowers- Talking Heads

Enjoy :)

Forming an IT Budget for your Small Business

Here in the Vail Valley, All Mountain Technologies has found business owners do not typically see the value in budgeting for IT. Proper business technology increases agility, cut costs, and delivers peace of mind.

According to a recent study, professionals in the U.S. had planned to increase their organization’s IT budget for 2018 and will continue to for 2019. Global IT spending is predicted to reach roughly $3.7 trillion this year.

Technology is evolving and always changing. There are a few routes when it comes to choosing an IT solution as a business owner. You can hire internally (which can cost you anywhere from 60-100k/year), use a one man shop (which can be frustrating when they are out of town or super busy), or partner with a business like AMT.

All Mountain Technologies does not use the break-it-fix-it model when it comes to technology. We anticipate your needs proactively, plan for future changes, monitor, and ultimately take over the entire IT department with a staff of seasoned experts. We believe every successful business needs to allocate a portion of their budget to IT. With a proper infrastructure set-up, a business can run smoothly, efficiently, and make more money in the long run.

AMT has identified four areas as best uses for you IT budget along with some tips for your small business.

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1. Hiring

Hiring and training qualified IT professionals is the most important use of your tech funds in the year ahead. There has been a skill shortage in IT recently. Technology has become more specialized and less accessible to untrained workers. The Vail Valley is somewhat limited when it comes to IT talent. AMT has a staff with decades of years of experience behind them. From engineering to cybersecurity, our staff has each area of tech covered. We are also in the process of partnering with local universities for an internship program for budding technicians.


2. Training

Not only is it important to partner with a qualified IT expert, such as AMT, but also invest in end-user training opportunities. When partnering with AMT as an Always-On client, you have access to end-user training such as a complimentary phishing awareness lunch and learn.

With recent cybersecurity risks, educating end-users is detrimental to keeping data safe and secure. AMT takes end-user education very serious as human error will always exist.



3. The Cloud

Each business has their own needs and goals. We do not always suggest a solely Cloud based set-up, but Cloud apps can work for some. Cloud apps are scalable, and let you track and manage real-time data. This kind of flexibility and agility is a plus in today’s competitive arena.

At AMT we take a lot off your plate when it comes to the Cloud. Your system administrators manage scores of IT assets—including hardware and software—and track and manage licenses, warranties, maintenance schedules, and custodianship records.

4. Cybersecurity

Cyber-criminals are becoming savvier when it comes to retrieving sensitive data. At your small business, you don’t want to lose customer data or let malicious groups take over your systems. Cover all the basics, including safeguarding sensitive business data and minimizing the risk of malware attacks.

Having a holistic and expansive cybersecurity strategy expands your business’ capabilities, improves your reaction times to potential issues, and creates a system of accountability around your data security operations. If these lower priority issues aren’t addressed, risks associated with cyber-crime can drive up costs, open you up to liability, and fracture processes crucial to the survival of your business.


All Mountain Technologies has created a way to stay cost effective so you don;t have to hire in-house or deal with the unpredictability of a one-man show. With our team of trusted IT professionals, you’re in good hands. Looking towards 2019, begin planning a budget for IT. If you have any questions regarding IT needs for your business, give us a ring.

-Allie Yazel, Marketing Coordinator at AMT ayazel@allmtntech.com