Dedicated Help Desk Services
The thing about technical and network problems is that they never happen when you want them to happen. And when they do, resolutions are much easier if you have dedicated help desk support. Downtime can cost your business a lot in terms of lost revenue, reputation damage, and recovery costs.
At All Mountain Technologies, our dedicated help desk services address any technical issues you or your employees may be experiencing and solves it quickly. With proactive and customized network solutions that minimize downtime and maximize efficiency, AMT can help you stay focused on running your business - not your network! Our help desk engineers are available to answer your team's questions 24/7/365 via phone, email, or customer portal. This includes everything from password resets to server outages.
How AMT Adds Value to Your Business
Our help desk is geared to meet the specific needs of your business and provide extra assistance when you need it. As your dedicated support team, we will be able to develop a deep understanding of your IT infrastructure, become familiar with your environment and business needs, and, in turn, deliver on any particular support requirements that you may have as a business. Our number one goal is to provide dedicated help desk services that provide instant, flexible IT support so your business can get back on track – and stay there!
Our dedicated help desk services offer several benefits to your business, including:
Single point of contact for support that’s completely dedicated to your needs
Problematic situations often surface due to a lack of coherence between various departments and the correct IT procedures. We can remedy this issue by becoming a single point of contact for all IT-related issues.
Predictable budgeting
With AMT’s dedicated help desk services, you won’t experience any surprises or extra charges on monthly billings as all-managed IT services are offered at a fixed monthly price.
Free up your team
It can be impossible to allocate IT staff to important initiatives if they’re spending all their time putting out daily fires. AMT’s dedicated help desk services offer a cost-effective solution that allows you to free up internal resources for more strategic tasks. With dedicated resources focused solely on providing you with a reliable and robust technology platform, you will enjoy improved system performance and availability, resulting in increased operational efficiencies and employee productivity.
Access to a dedicated team of experts
Our dedicated help desk services provide you with access to a group of engineers dedicated to supporting you and your business needs. At AMT, our help desk teams are continuously updated with the best practices, technical tools, service management processes, and training on new technologies. With a wealth of experience supporting various organizations across different verticals, our help desk professionals are experts at troubleshooting and resolving technical problems.
Around-the-clock monitoring
Just because your office closes at 5 PM doesn’t mean your business does. You need to make sure that after-hours incidents can be resolved quickly. Our help-desk experts are available 24/7 to provide you with the support you need and resolve any issues that may arise, no matter the time.
Quicker resolution times
Problem monitoring can help identify patterns in ongoing problems and root causes, resulting in a faster resolution in the future. And with a dedicated team that deeply understands your business and the unique challenges you face, quick, consistent resolutions to your IT problems will become the norm. At AMT, we strive to beat SLA expectations and have 98% satisfaction based on reviews from our customers.
Real-time analytics into service desk performance
Proactively monitoring and measuring success and ensuring gaps in service are quickly addressed.
Business Support & Solutions
Are you looking to support your customers 24/7 or free up technical resources for more critical utilization?
Then our dedicated help desk services are perfect for you. Onsite or remote, our 24/7/365 Help Desk is ready to solve any and all of your IT emergencies. Our approach is to anticipate failures and problems before they happen and proactively resolve them, so they don’t affect your business operations.
If you think your business could benefit from our dedicated help desk services, contact us today to schedule a consultation!